After-sales service
Installation, support and spare parts, directly from the manufacturer
Asim Electronic installs and commissions every cutting and welding machine it sells, and provides technical support and spare parts directly throughout the machine's working life.
Our services
What after-sales service includes
Installation and commissioning
The machine is installed and started up at the customer's site.
Operator training
Your operators learn to run and look after the machine.
Free technical consultation
Advice before and after purchase, free of charge.
Spare parts and consumables
Parts supplied directly by the manufacturer.
Periodic service and repairs
Scheduled servicing and repair of Asim machines.
Warranty support
Handled according to the published warranty terms.
How to get service
From your request to a working machine
Submit a request
Fill in the support form, signing in with an SMS code.
Review
Requests are reviewed on working days; a full machine stop has priority.
Phone support
Our team contacts you within a few hours to two working days and first tries to fix the problem remotely.
On-site visit
If needed, a technician is sent after you approve the travel cost.
For a faster answer, attach the machine model and serial number, the error shown on the display and, if possible, a photo or video of the problem.
Need help with your machine?
Submit a support request or call the after-sales department (extension 2). Warranty conditions are on the warranty terms page.